App / Mobile
At 9wiicket, your personal information belongs to you. This policy explains exactly what we collect when you open an account, how we use it, and the choices available to you — access and use depend on your local law and eligible regions.
When you register and use your 9wiicket account, we collect the details you submit directly — your name, contact information, and the credentials you choose. We also record transactional data generated when you deposit or withdraw through Rocket, Upay, or Bank Transfer. This includes reference identifiers, amounts and timestamps that your account ledger needs to stay accurate. Device and browser signals — IP address, session tokens, device type — are logged automatically to keep your account secure and to detect unusual activity patterns. We do not sell your personal data to third parties for marketing. Where we share data at all, it is with service partners who process payments or verify account activity on our behalf, and those partners are required to handle your information consistently with this policy. Cookie data from your browsing session helps us remember your language preference and keeps you logged in across pages. You can adjust cookie behaviour through your browser settings at any time. We retain your records for as long as your account remains active and for a period afterward as required by applicable rules in the jurisdictions where we operate. All access and data handling is subject to the applicable laws and eligible regions governing your use of the platform.
Not every service connected to your experience is directly covered by this document. The four areas below clarify what falls inside this policy, what sits at its edges, and where a separate set of rules applies. Understanding the boundary helps you know exactly where to direct a question about your data.
Any data you enter when creating or managing your 9wiicket account — login credentials, contact details, security settings — falls fully within this policy. We control how that information is stored, updated and deleted.
Payment records linked to Rocket, Upay or Bank Transfer are covered here. The data we hold is the reference and amount on our side; your wallet provider's own privacy terms govern what they store on their end.
Browsing data generated as you navigate between sports markets and game lobbies — page views, click paths, session length — is covered. We use it to improve navigation, not to profile you for third-party advertisers.
External links, payment gateways and identity checks operated by partners have their own policies. We are not responsible for how those providers handle data once a handoff occurs outside our platform environment.
You have real, actionable choices over the data 9wiicket holds. Reviewing what we store is straightforward — log in and open the account settings area to see the profile details currently on record. If anything is incorrect, you can update most fields directly from that screen. For changes to identity documents or contact verification records, our support team handles those requests and will confirm the update once it is processed. You can ask us to delete personal data that is no longer required, subject to any retention obligations that apply under applicable rules in eligible regions. We will respond to a deletion request by explaining exactly what can be removed and what must be kept, and why. Raising a general question about this policy does not require you to log in. The contact routes listed in the support section below are open to any account holder who wants to understand how their information is used, or who wants to flag a concern about how a specific piece of data was handled.
Log in and go to account settings to see the personal details currently held. The screen shows contact information, verification status and linked payment method references.
Most profile fields are editable directly. For identity document corrections, submit a request through support and we will confirm once the update is complete on our side.
You can contact us at any time to ask how a specific piece of your data is being used. No account login is required to send a privacy question through the published support routes.
We will assess a deletion request and tell you what can be removed and what must be kept under applicable rules. We respond with a clear explanation, not a form rejection.
If you have a question about how your data is handled, or want to act on any of the rights described above, the routes below are the ones we actively monitor for privacy-related requests. Use the channel that works for you — we do not require a specific format to accept a privacy query.
Open the chat icon from any page on 9wiicket while logged in. State that your query is privacy-related and our support team will direct it to the right person.
Send your privacy request or correction query to the support email address published in the Contact section of the site. Include your registered account email so we can locate your record.
The Help Centre accessible from your signed-in account area contains policy articles and a direct form for submitting data-related requests without needing to join a support queue.
Keeping your information accurate and protected is a practical responsibility we take seriously. The four areas below cover how data moves through our systems, how long we keep it, and how you can prompt a change.
Account and transaction records are held on secured servers. Access is restricted to personnel and service partners who need it to operate or support your account. We do not store Rocket, Upay or Bank Transfer credentials — only the reference identifiers our ledger requires.
We use session cookies to keep you authenticated across page loads and analytics cookies to understand navigation patterns. You can manage or disable non-essential cookies through your browser settings. Disabling session cookies will require you to log in on each visit.
Login activity and device signals are monitored for patterns that suggest unauthorised access. If we detect something unusual, we may ask you to verify your identity before proceeding. You can review active sessions from the security tab in account settings.
We keep your data for as long as your account is active and for a defined period after closure, as required by applicable rules in eligible regions. Once a retention period ends, records are deleted or anonymised. Contact support to ask about the period that applies to your account.
The questions below cover the things account holders ask most often about how their data is managed. If your question is not here, the support routes in the section above are the right place to ask it directly.
We collect the details you submit at registration — name, email address, contact number and any identity documents required for account verification. Device and browser data is also collected automatically to secure your session and detect unusual access patterns.
We share data only with partners who process payments or support account verification, and only the data those functions require. We do not sell your information to advertisers. Third-party providers handle data under their own privacy terms once a handoff leaves our platform.
We store transaction reference identifiers and amounts on our ledger to keep your account history accurate. We do not store your Rocket or Upay wallet credentials. Your wallet provider's own privacy policy governs the data held on their side of the transaction.
Yes. You can submit a deletion request through the support routes on this page. We will review it, tell you which data can be removed immediately and which must be retained under applicable rules, and confirm the outcome once the process is complete.
Log in and open account settings to edit most profile fields directly. For identity document corrections or contact verification changes, send a request through the support chat or email. We confirm updates once they are applied on our side.
This policy covers how we handle data for all account holders. Access to the platform and specific features depends on your local law and eligible regions. If you are unsure whether access is permitted in your location, check the applicable terms before using the service.